Duties & Responsibilities
Responsibilities:
· Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
· Excellent level of commercial awareness – know your environment and know your industry
· Highlighting and resolving all operational issues within the group
· Offering support to each individual branch manager – Work collaboratively with all branch managers to make sure operations are running smoothly in tandem with one another
· Anticipate all guest needs and respond promptly & accordingly
· Establish and maintain standards for staff performance and customer service
· Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
· Staffing the hotel appropriately
· Reviewing employee behavior, appearance and performance
· Must have excellent knowledge on working with Hotel Management front office software
· Must have experience on working with various OTA’s
· Conducting daily meetings to ensure that all departments within branches are in working order
· Monthly & annual sales and expenses forecasting
Desired Experience & Qualification
Key Requirements:
· Strong leadership skills
· High level of responsibility and accountability
· Strong management, communication and organizational skills
· Enthusiastic and optimistic individual
· Must have traceable references
