: CLIENT INFORMATION CLERK REF NO: ECHEALTH/CIC/FEPH/ARP/164/06/2022

SALARY : R147 459 – R173 706 per annum (Level 04)
CENTRE : Sarah Baartman District, Fort England Psychiatric Hospital
REQUIREMENTS : National Senior Certificate with no experience. Knowledge of a limited range
of work procedures and elementary clerical duties such as; Information
Communication Technology procedures relating to call centre working
environment including norms and standards. Skills: Planning and or
organising, reporting procedures, Customer care skills, Telephone skills, Ability
to handle difficult customers, be able to work under pressure, and how to do
basic research/ gather information. Procurement directives and procedures.
Knowledge of statistics. Mathematical skills, Organising. Ability to perform
routine task. Be prepared to rotate and work shifts, weekends and public
holidays. Ability to operate computer (Microsoft Package) and Typing skills.
Basic interpersonal relationship. Problem solving. Maintaining discipline.
Formulation and editing. Knowledge of Batho Pele and Six Ministerial priorities.
DUTIES : Answer and transfer incoming calls in a timely manner using an updated
telephone list. Monitor calls and give feedback to clients. Maintain a well up to
date extension numbers, records of doctors and nurses call list. Continuously
update the telephone directory. Ensure that emergency and high priority calls
are attended to timely and directed to relevant business units by use of SMS,
paging and emails. Assist in troubleshooting Telephones and PABX issues.
Provide relevant information to clients using reference files, assist with general
administration and provide disaster management service. Comply with the
Performance Management and Development System.
ENQUIRIES : Ms S Share Tel No: 046 602 2300