Reference: DBN002305-ZC-1
Our client has a junior position for a customer support individual.
Candidate must have the requirements as per the job spec.
Duties & Responsibilities
Minimum Requirements:
- 1 – 2 Years in a similar customer services role
- Matric qualification
- Clear fingerprint report
- Traceable references
- Computer literate
Key Competencies:
- Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
- Effective communicator – capable of using various forms of communication
- Friendly personality with a good sense of humor and a peoples person
- Adaptable, learner mind-set
- Detail oriented
Key Performance Areas (including but not limited to):
- Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
- Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
- Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability and relevant documentation
- Liaise with the Converting Department in respect of lead times and capacity
- Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
- Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
- Capture sales forecast based on input from KAM and other sales team members / distributors / partners
- Handling and receiving general customer enquiries or queries
- Processing of;
- Sample requisitions
- Customer complaints, returns and credit notes
- Invoices in conjunction with receipt of delivery notes
- Assisting new customers with credit applications in conjunction with Finance department
- Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports
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