Introduction
Total responsibility and accountability for effective leadership and profitable management (shareholder returns) of multiple functions as per strategic plan. Maximization of financial performance, and working environment in accordance with the standard operating procedures, policies and quality standards of the Group.
Duties & Responsibilities
Strategic Direction
- Ensure the development of a realistic and attainable strategic business plan (i.e. Strategy, Marketing, Sales plans and budgets) that defines operational goals and profitability objectives.
- Ensure that aggregate functional results meet or exceed targets.
- Ensure adherence to relevant compliance regulations and legislation i.e occupational health, safety and environmental compliance.
- Ensure that audit targets are achieved.
Financial
- Lead, the effective management of the functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
- Actively manage finances, budgets and related accounting systems by ensuring the appropriate financial controls are in place and maintained to control overheads and expenditure, manage cash flow and ensure profitability.
Guest Service
- Develop and implement customer retention and acquisition targets
- Ensure that customer retention and acquisition targets are met.
- Monitor the performance of guest satisfaction systems and ensure that the customer satisfaction targets are communicated to all departments and are met or exceeded consistently.
- Ensure that all guest related issues are resolved in a manner consistent with the group standards.
Sales and Marketing
- In conjunction with the Regional Sales Manager, maximize revenue by
- developing and monitoring the annual sales, marketing and revenue
- management plans, and participating in appropriate sales and marketing
- efforts.
- Oversee the sales and marketing activities on the property.
People Management
- Manage and oversee HR initiatives, including the recruitment, induction,
- remuneration, development, succession and training of all staff according to
- business demands and relevant policies and procedures.
- Ensure compliance to relevant legislation: including BCEA, LRA, EE Act
Desired Experience & Qualification
Minimum Requirements
- Matric / Grade 12 or equivalent
- Hospitality/Tourism /business related tertiary qualification at NQF level 6 would be an advantage
- Minimum 4 years functional management experience (HOD or AGM) in a hospitality, Hotel environment
Competencies
- Business Acumen
- Leadership Skills
- Customer Orientation
- Team Work & Cooperation
- Results Orientated
- Planning & Organising
- Innovation
- Sound Business Communication Skills
- Ability to work under pressure
- Learning Orientation
