Categories: General Workers, No Qualification Jobs

Sigma SA – Customer Advisor Wanted

Role Summary

We are recruiting Customer Advisors to deliver amazing service to our client and their customers whilst working towards meeting performance targets and standards in our collections department.

Job Description

The purpose of the role of the Customer Advisor – Collections agent is to telephonically collect outstanding payments on the clients portfolio from debtors who have accounts in arrears in an outbound call centre environment. Alongside, you will be required to offer excellent customer service as well.

REQUIREMENTS:

Minimum Grade 11
Minimum of 6 months experience as a debt collections / customer service agent
Clear credit and criminal record
Basic computer literacy (Outlook and MsWord essential)
Must be available to work rotational shifts, weekends and public holidays

COMPETENCIES REQUIRED:

Excellent listening skills
Communication skills
Attention to detail
Ability to work under pressure in an ever-changing environment
High level of confidentiality and integrity and ability to remain professional at all times
Handling objections
Ability to function under pressure and maintain a positive can- do attitude
Self-motivated, takes responsibility and has a sense of pride in their work
Ability to work independently and in a team
Exceptional negotiation, persuasion and objection handling skills
Customer centric
Target driven

KEY RESPONSIBILITIES:

Answering questions about the debt repayment process
Providing excellent customer service to customers telephonically
Providing debtors with guidance in resolving their outstanding debt
Monitoring the amount paid off by debtors and making sure it’s to an agreed level
Maintaining concise notes for each call to a debtor
Informing debtors about the status of their accounts
Terminating accounts
Updating accounts with notes
Notifying debtors of any contractual or administrative changes to their accounts
Making arrangements if the debtor cannot pay balance in full
Sending out reminder notices and account statements