Tower Group (Pty) Ltd – Customer Services Support Wanted

Description

Job description: Tasks will include, but are not limited to:

Key Performance Areas (including but not limited to):

-Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
-Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
-Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability,
and relevant documentation
-Liaise with the Converting Department in respect of lead times and capacity
-Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
-Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
-Capture sales forecast based on input from KAM and other sales team members / distributors / partners
-Handling and receiving general customer enquiries or queries

–Processing of;
1. Sample requisitions
2. Customer complaints, returns and credit notes
3. Invoices in conjunction with receipt of delivery notes
 Assisting new customers with credit applications in conjunction with Finance department
 Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

Qualifications and Experience

1 – 2 Years in a similar customer services role
Matric qualification

Key Competencies

-Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
-Effective communicator – capable of using various forms of communication
-Sense of humour
-Adaptable, learner mind-set
-Detail oriented

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